About Answers and your privacy
What Answers is
Answers is an AI assistant run by Nefesh B’Nefesh to help new Olim find their way through their first months in Israel. It answers using guidance written and checked by NBN staff. Its answers are generated by artificial intelligence (Claude, made by Anthropic), not written by a person.
Accuracy
Answers can be wrong, incomplete or out of date, even when it sounds confident. Rules, amounts and procedures change, and the final word belongs to the government office or organization responsible. Answers is general guidance only, not legal, financial, medical or professional advice. Please confirm anything important with the relevant office or with the NBN Answers team before acting on it.
What happens to your conversations
- Your questions and Answers’ replies are stored by NBN.
- NBN staff may review conversations, including any you report with “Report a problem”, to check accuracy and improve the service.
- If you sign in, your chats are saved to your account so you can return to them. You can delete a chat from your chat history.
- To produce an answer, your message is sent to our AI provider, Anthropic, for processing.
Photos and documents
Files you attach to translate are sent to our AI provider for that answer only. Answers does not keep a copy of them; only the file’s name stays in your conversation. You’re welcome to cover any numbers or details you don’t need translated.
Your profile
Anything you add to your profile is optional, used only to tailor Answers’ guidance to you, and can be removed at any time.
Contacting the team
If you use “Ask the team to contact you”, the details you enter are saved and sent to the NBN Answers team so they can reply.
How we measure use
We use Google Analytics, which sets cookies, to count how the app is used: pages visited and buttons tapped. It doesn’t receive what you type.
Emergencies
Answers is not an emergency service. Call 100 (police), 101 (ambulance) or 102 (fire). For emotional support, ERAN is at *3201, 24/7.
Questions
NBN Answers team: *3680 (Sunday–Thursday, 9am–5pm Israel time) or [email protected].